Frequently Asked Questions

This page includes a series of questions that are commonly asked by customers and cover topics including product usage, business hours, shipping estimates.

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Please read before ordering

Please check all contents BEFORE signing for the goods, by signing for the goods you are agreeing you have received the item(s) in good condition, and you are accepting them. ALL our products are CUSTOM ORDERS the on-line and distance selling regulations do NOT apply, so you must check contents before signing for the goods, we use DPD courier which has been voted UK's most reliable courier but that being said... unfortunately no couriers are perfect.

Below are some FAQs that are asked the most from our customers, if you have other questions, please use live chat, call us or email Support@ChalkboardSigns.co.uk

Shipping & Delivery

If you receive a text message or email and then realise you will not be home to receive your delivery, no problem, you have a few choices you can choose to deliver your parcel anyway i.e. to a neighbour, change your 1-hour delivery slot, arrange to collect your parcel, or you can change your delivery address.
You can check the estimated delivery time for each of our products. Because of the wide variety of products we offer, different products have different estimated delivery times. Please note that these delivery times are an ESTIMATE only and delivery dates may vary due to high demand of products, we will try to keep customers updated if an item will be delayed. We start to create your item on the first working day after we have received payment.
We use DPD, we have found these are the best courier company to use and supply the least damages, they are not perfect! Unfortunately there are NO perfect courier companies, but we feel we are using the best in terms of the service they provide to whom they are delivering too, they and not the cheapest! But the better service they provide is worth the extra charges, you will get a text message and an email the day we send your items.

Before Accepting the goods:

Please check all contents BEFORE signing for the goods, by signing for the goods you are agreeing you have received the item(s) in good condition, and you are accepting them. ALL our products are CUSTOM ORDERS the on-line and distance selling regulations do NOT apply, so you must check contents before signing for the goods.

Please Read Before Buying

Please check all contents BEFORE signing for the goods, by signing for the goods you are agreeing you have received the item(s) in good condition, and you are accepting them. ALL our products are CUSTOM ORDERS the on-line and distance selling regulations do NOT apply, so you must check contents before signing for the goods.
[time] minutes ago, from [location]!
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