Everything you need to know

Our Return & Refund Policy

Here you will find the policy for getting refunds for purchased goods. Which details the requirements for refunds, types of refunds given, the refund timeframe, and the return process.

Cancellations and returns

We take great care in our products and ensure that our products leave us in perfect condition. If you are unhappy with a product, please let us know within 7 working days of receiving the order. Although this does not apply to art-worked boards and board cut to a specific size, please see below for more details.

You are responsible for returning the items.
If you are retuning your item, please do make us aware by either calling us on 01702 599 0520 to talk to our customer service team.

Cancellation

Standard size board and stock items can be cancelled within 24-hour notice at the dispatch date and a full refund will apply. All custom size, bespoke items and boards with artwork will be subject to a cancellation fee, please see below for more details and please note you are responsible for returning the items to the address above.

Returns and refunds

As most of our goods are made to order we must urge you to check the contents BEFORE signing for the goods as you are signing to say you have received the goods in good order and are happy with them, if someone else signs for the board on your behalf you must make them aware they both check the item for damaged BEFORE signing  for them as once they are signed for at your address the item becomes your full responsibility, and we are not liable for any damages in any way to the items.

PLEASE BEWARE the couriers are supposed to wait we have been informed by the courier company who deliver our goods, if they refuse to wait sign as damaged and let us know, so we can report them.

Goods that you refuse by the courier and DO NOT sign for are subject to a full refund or a replacement product within 7 days of the delivery attempt.

We accept no liability for consequential losses or re-work costs arising from any faulty or damaged products.

Standard size

Products that are not faulty can be refunded, the item(s) must be returned in unused and new condition and the customer is liable for postage costs/collection costs of the item. Please ensure products are wrapped and packaged carefully to avoid damage when returning the item. We cannot issue a refund until we have received the goods in good condition. We recommend you obtain proof of postage when returning any items.

Custom, Bespoke and Art-worked Items

Items Delivered

Once the item has been signed for, due to the nature of bespoke products, we cannot offer a full refund on these items once they have been delivered. A partial refund will be offered if you wish to return your item also you are responsible for returning the item.
But that being said please do contact us either by email or phone as we are sure we can come to some agreement where we are both happy, we use the best courier company in the UK this does reduce damages but no courier is perfect so please, please do check the items before signing or at least the outside of the box!

Cancellation of Custom & Art-worked Items
If you wish to cancel the order, prior to us sending out the item there will be a charge between 25%-100% as it really depends on what stage we are at with the order, if the item has been cut and how far the designer is with the art-work.

Return & Refund Policy FAQ's

If you receive a text message or email and then realise you will not be home to receive your delivery, no problem, you have a few choices you can choose to deliver your parcel anyway i.e. to a neighbour, change your 1-hour delivery slot?, arrange to collect your parcel, or you can change your delivery address.
You can check the estimated delivery time for each of our products. Because of the wide variety of products we offer, different products have different estimated delivery times. Please note that these delivery times are an ESTIMATE only and delivery dates may vary due to high demand of products, we will try to keep customers updated if an item will be delayed. We start to create your item on the first working day after we have received payment.
We use DPD, we have found these are the best courier company to use and supply the least damages, they are not perfect! Unfortunately there are NO perfect courier companies, but we feel we are using the best in terms of the service they provide to whom they are delivering too, they and not the cheapest! But the better service they provide is worth the extra charges, you will get a text message and an email the day we send your item’s.

Before Accepting the goods:

Please check all contents BEFORE signing for the goods, by signing for the goods you are agreeing you have received the item(s) in good condition, and you are accepting them. ALL our products are CUSTOM ORDERS the on-line and distance selling regulations do NOT apply, so you must check contents before signing for the goods.




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