Shipping Policy

Everything you need to know

Our Shipping Policy

This Page highlights essential shipping details, including details on expected delivery times, shipping costs, shipping methods, payment and tracking information, shipping restrictions,

Dispatch Times

Please note that all of our products are made to order and therefore usually cannot be dispatched the next working day. If you require a product urgently, please call us, and we will aim to make and dispatch your order in time.

Blank Boards (standard sizes) : 1 - 3 Working Days.
Blank Boards (bespoke sizes) : 1 - 5 Working Days.
Framed Boards, Pavement Signs, A-Boards etc : 2 - 7 Working Days.
Magnetic Chalkboards : 3 - 10 Working Days.
Blank Shaped Boards : 2 - 7 Working Days.
All Boards with Logos or General Artwork : 2 - 7 Working Days.
All Boards with Menus or Table Plans : 2 - 7 Working Days.

Shipping Costs

Our standard delivery prices are :
£5.99 for items sent by DPD – this is typically for small items under A3 size.
£10.99 for delivery by DPD courier – this is typically for Mid-size items over A3 size.
£23.99 for delivery by DPD freight – this is typically for larger items (1 metre and above).

Please note that these delivery times are an ESTIMATE only and delivery dates may vary due to the high demand of products, we will try to keep customers updated if an item will be delayed. Although we try to keep our standard size boards in stock, occasionally items might be out of stock; in this case, we will inform you if it will delay your order.

IMPORTANT NOTICE

Please be aware that we are not responsible for items once they are sent out for delivery. If an item is delayed by our courier company or damaged we are not liable, however, we will investigate and try to resolve the problem. All items sent by courier should arrive the next working day once they are sent out for dispatch. If this is not the case, we will investigate the issue with our courier company.

If there is damage externally, please refuse to sign for the package and let us know immediately. Please check the contents thoroughly before signing. If your chalkboard is damaged on the inside upon opening, please let us know immediately, but if you have signed for the goods there will be a charge for replacement.

Shipping & Delivery FAQ's

What if I am not in to receive the delivered item?

If you receive a text message or email and then realise you will not be home to receive your delivery, then no problem. You have a few choices you can choose to deliver your parcel anyway i.e. to a neighbour, change your 1-hour delivery slot, arrange to collect your parcel, or you can change your delivery address.

What are your delivery times?

You can check the estimated delivery time for each of our products. Because of the wide variety of products we offer, different products have different estimated delivery times. Please note that these delivery times are an ESTIMATE only and delivery dates may vary due to high demand of products, we will try to keep customers updated if an item will be delayed. We start to create your item on the first working day after we have received payment.

What delivery company do you use?

We use DPD, as we have found these are the best courier company to use and supply the least damages, they are not perfect! Unfortunately there are NO perfect courier companies, but we feel we are using the best in terms of the service they provide to whom they are delivering too, they are not the cheapest! But the better service they provide is worth the extra cost, you will get a text message and an email the day we send your item’s.

Before Accepting the goods:

Please check all contents BEFORE signing for the goods, by signing for the goods you are agreeing you have received the item(s) in good condition, and you are accepting them. ALL our products are CUSTOM ORDERS the on-line and distance selling regulations do NOT apply, so you must check contents before signing for the goods.